Your satisfaction is our top priority at Zana Tea. We handle each return on a case-by-case basis with the goal of making you happy. Please contact us at email@example.com with any questions or problems.
If you received damaged, defective, or wrongly shipped items
In case you received damaged, defective, or wrongly shipped items, please email us within 15 days upon receiving your order so we can resolve the issue.
If you want to return the tea and/or teaware
If you're not completely happy with your purchase and would like to process a return, please contact us at firstname.lastname@example.org within 15 days upon receiving your order. All returned items must be unused, in its original packaging, and with all additional packaging content to be eligible for a refund.